Redemption Frequently Asked Questions

When are the dates of The Big Install Redemption?
Reward redemption begins March 15th, 2021 and ends April 30th, 2021.
When do I receive my rewards?
All rewards will be fulfilled within 6-8 weeks after the completion of the online redemption process and upon receipt of all required documentation.
What happens if I return products purchased for The Big Install during the “holding” phase?
If the product earned points for The Big Install those points will be deducted from your account. The “holding” phase is the time in between the last day of The Big Install program on January 29th and the reward redemption period that begins March 15th.
What if I have to return a product I bought during The Big Install – but after I’ve redeemed points for a reward? Doesn’t SnapAV have a 90-day return policy?
After redemption, The Big Install reserves the right to refuse any returned products that earned points during the campaign. See the official Terms and Conditions page for details.
How many rewards can I redeem?
Partners can redeem for as many rewards as their points balance allows. For example, if you have earned 50K points during The Big Install, you can redeem it for (1) 50K reward, or (5) 10K rewards, or (1) 20K + (1) 30K reward.
I redeemed a reward and my remaining points disappeared. What happened?
Any points lower than our lowest reward threshold of 10,000 points cannot be saved or carried over. For example, if you have 21,000 points and you redeem a 20,000 reward, the remaining 1,000 points are forfeited.
How do I redeem a trip or a vehicle? What’s the fine print?
For any The Big Install trips, a travel agent will reach out to you to arrange details, book the flights/hotel, etc. For vehicle redemptions, Marden Kane (the company fulfilling redemptions) will send a check at pre-determined price for the vehicle chosen.
What are the tax implications of my rewards?
All partners who receive a reward valued at $600 or more will be issued a W-9 tax form to be completed. This does not apply to the product credit reward.
Why does a W-9 need to be completed?
Due to the value of the reward and to meet the legal requirements of the IRS, we must collect W-9's from all partners as you are responsible for taxes on the reward.
Is this W-9 supposed to be completed in my company name or my personal name?
If the award is being awarded to a corporation, please provide only the Employer Identification Number (also known as the Federal ID number). If the award is being awarded to a sole proprietorship or individual, please provide only the Social Security number. Please note that the address provided on the W-9 MUST match the address of the EIN or Social Security number. For all other questions, please refer to the General Instructions section of the W-9.
When will I receive my product credit?
Product credits will be posted to partner’s SnapAV or Control4 account within 6-8 weeks after the completion of the online redemption process. Partner must have a SnapAV or Control4 account and login to redeem for product credit. Product credit can’t be split, and product credit can’t be transferred to another account. For example, if a product credit is loaded to a partner’s SnapAV account, the product credit can’t be transferred to the partner’s Control4 account or split between the two accounts.
I want to redeem my points for SnapAV product credit. Which brands can I shop for?
You can redeem your points for everything on our website, except for the following brands: Altronix, Arlington, Atlona, August, Autonomic, BenQ, Clare, ClearOne, Cleerline, Cool Components, DoorBird, FSR, FX Luminaire, KEF, Klipsch, Logitech, LSDI, Lutron, MetaGeek, Nest, Parasound, Pioneer, Planet Waves, Platinum Tools, Pro Control, Sonos, SunBrite, SureCall, Yale, Yamaha and Wirepath Bulk Wire. This product credit can only be used on future purchases and may not be used to satisfy an outstanding account balance.
How long do I have to use my product credit?
The Big Install product credits expire April 30, 2022.
What were the dates of the The Big Install rewards program?
The Big Install ran from February 24, 2020 – January 29, 2021.
Who could participate in The Big Install?
Active SnapAV, Control4, Pakedge, Triad, Canadian Partners who buy direct (excluding Quebec and purchases made through Staub), partners who shop at our SnapAV Pro Stores and registered for The Big Install program were eligible to participate.
Where can I find my Account #?
If you cannot find your account number, check your SnapAV or Control4 invoice for your account information, or call our Partner Support Team at 866.424.4489. You must be a confirmed SnapAV, Control4, Pakedge, Triad, or partner who shops at a SnapAV Pro Store to have an account number.
I had points deducted from my overall total. What happened?
If you recently returned an item, any reward points earned from that order was subtracted from your total once we processed that return. Your current points total should be reflected accurately on your account page, once that return is processed.
Have additional questions?
If you have additional questions, review the Terms & Conditions for all information applicable to the program. For any questions not addressed there, please email us at